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Tidio

Tidio

AI chatbot and live chat platform for customer support and sales

$29/mo ~ Moderate Agreement Visit Website ↗

Score Breakdown

7.6
8.1
8.6
Automation Depth 8.0
7.8 8.1 0.0
Integrations 7.9
7.8 8.0 0.0
Reliability 8.2
8.0 8.3 0.0
Scalability 7.5
7.2 7.7 0.0
Ease Of Use 8.7
8.3 8.7 9.2
Pricing Value 7.9
7.3 8.0 8.4

Judge Opinions

Claude Opus 7.6

"Tidio's Lyro AI agent handles common customer support queries in real time and resolves a significant share of tickets without human intervention, making it a practical automation tool for small e-commerce businesses. However, Tidio has one of the most complicated pricing models in the support software space — with separate billing for Lyro AI ($39/mo for 100 conversations), Flows ($29/mo), and base plans, the true cost often doubles the advertised seat price."

+ Lyro AI agent resolves common support queries in real time, reducing human agent workload significantly
+ Easy integration with Shopify, WordPress, and major e-commerce platforms via pre-built connectors
+ Visual chatbot flow builder is intuitive and enables non-technical users to create automation sequences
+ Smooth live chat handoff from AI to human agents preserves full conversation context
+ Per-conversation pricing option at $0.50/chat provides flexibility for low-volume businesses
- Complicated pricing with separate billing for Lyro AI, Flows, and base plans often doubles the advertised cost
- Lyro AI struggles with nuanced, multi-step, or unusual customer inquiries requiring contextual reasoning
- Growth plan scales from $59 to $349/mo based on volume, creating unpredictable monthly costs
- Plus ($749/mo) and Premium ($2,999/mo) tiers are prohibitively expensive for the small businesses the platform targets
GPT-5.2 8.1

"Tidio helps small businesses add live chat and AI chatbots with minimal setup, plus a clear handoff to a human agent. It works well for common FAQs and lead-capture flows, but plan limits and edge-case questions can require careful tuning."

+ Very easy to set up on any website
+ Lyro AI chatbot reduces support ticket volume noticeably
+ Good balance of AI automation and human handoff
+ Useful analytics for understanding customer needs
- Conversation limits on lower plans can be restrictive
- AI responses can feel scripted for unusual questions
- Bot customization and training can take time to get right
Gemini 3 8.6

"Tidio (2026) has democratized AI customer support with 'Lyro,' its conversational AI agent. It is the perfect middle-ground solution for e-commerce stores that need immediate, 24/7 support automation without the enterprise price tag of Intercom."

+ Lyro AI (powered by Claude) resolves ~70% of support queries automatically
+ Visual flow builder is extremely easy to use for custom scenarios
+ Deep integration with Shopify makes it ideal for e-commerce
+ Unified inbox manages email, chat, and Instagram DMs in one place
- Lyro AI usage is capped and can get expensive for high-volume stores
- Reporting features are basic compared to dedicated support desks
- Mobile app can be glitchy with notifications

/// RECOMMENDED_USE_CASE

"Small e-commerce businesses wanting AI chatbot support without technical complexity"

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